Web Admissions Center Troubleshooting

Issues and Solutions

Enable cookies

Enable JavaScript

Contacting SBCTC for additional help

Enable Cookies

Both frame and frameless browsers must be configured to allow the setting of cookies that are used by this application. Cookies are used to store certain session variables for use throughout the application. To enable cookies, follow the instructions below for your browser type.

Enabling Cookies (Microsoft Internet Explorer 5.x)

1. From the Tools menu, click on Internet Options...
2. In the Internet Options dialog box, click on the Security tab.
3. From the Security tab, click on the Internet icon.
4. Click on the Custom Level... button.
5. In the Security Settings dialog box, scroll down to the Cookies area and click on both Enable choices.
6. To accept the changes, click on OK and then on Yes.
7. If you have access to an intranet, from the Security tab click on the Local Intranet icon.
8. Click on the Custom Level... button.
9. In the Security Settings dialog box, scroll down to the Cookies area and click on both Enable choices.
10. To accept the changes and close all the dialog boxes, click on OK, then Yes, and then OK.
11. Click on the Refresh icon to bring up Web Admissions with the enabled cookies option active. Note that you may need to click the Refresh icon twice.

Enabling Cookies (Microsoft Internet Explorer 4.x)

1. From the View menu, click on Internet Options...
2. In the Internet Options dialog box, click on the Advanced tab.
3. From the Advanced tab, scroll to the Security section.
4. Click on "Always accept cookies."
5. To accept the change and close the dialog box, click on OK.
6. Click on the Refresh icon to bring up Web Admissions with cookies enabled. Note that you may need to click the Refresh icon twice.

Enabling Cookies (Netscape Communicator 4.x)

1. From the Edit menu, click on Preferences...
2. In the Preferences dialog box, click on Advanced in the left-hand pane.
3. Click on "Accept only cookies that get sent back to the originating server." The checkbox should now have a checkmark.
4. To accept the change and close the dialog box, click on OK.
5. Click on the Reload icon to bring up Web Admissions with cookies

Enabling Cookies (Netscape Communicator 3.x)

1. Cookies are automatically enabled in this browser.

Return to top

Enable JavaScript

JavaScript MUST be enabled to use the Web Admissions Center. Please follow the instructions below for your browser type.

Enabling JavaScript (Microsoft Internet Explorer 5.x)

1. From the Tools menu, click on Internet Options...
2. In the Internet Options dialog box, click on the Security tab.
3. From the Security tab, click on the Internet icon.
4. Click on the Custom Level... button.
5. In the Security Settings dialog box, scroll down to the Scripting area and click on all Enable choices.
6. To accept the changes, click on OK and then on Yes.
7. If you have access to an intranet, in the Security tab click on the Local Intranet icon.
8. Click on the Custom Level... button.
9. In the Security Settings dialog box, scroll down to the Scripting area and click on all Enable choices.
10. To accept the changes and close all the dialog boxes, click on OK, then Yes, and then OK.
11. Click on the Refresh icon to bring up Web Admissions with the JavaScript enabled. Note that you may need to click the Refresh icon twice.

Enabling JavaScript (Microsoft Internet Explorer 4.x)

1. From the View menu, click on Internet Options...
2. From the Internet Options dialog box, click on the Security tab.
3. From the Security tab, click on the Custom.
4. Still in the Security tab, click on the Settings... button.
5. In the Security Settings dialog box, scroll down to the Scripting section.
6. Under Active Scripting, click on Enable.
7. To accept the change and close the dialog box, click on OK.

Enabling JavaScript (Netscape Communicator 4.x)

1. From the Edit menu, click on Preferences...
2. In the Preferences dialog box, click on Advanced in the left-hand pane.
3. Click on Enable JavaScript. The checkbox should now have a checkmark.
4. To activate the change and close the dialog box, click on OK.

Enabling JavaScript (Netscape Communicator 3.x)

1. From the Options menu, click on Preferences...
2. In the Preferences dialog box, click on the Languages tab.
3. From the Languages tab, check the Enable JavaScript box. The checkbox should now have a checkmark.
4. To accept the change and close the dialog box, click on OK.

Return to top

Contacting SBCTC for additional help

1. If you continue to experience problems, e-mail SBCTC Customer Support.

Return to top